Shipping policy

Shipping Policy

At NOUVE, we aim to make delivery straightforward and transparent. We currently ship to the United Kingdom, United States and Canada.

United Kingdom

We offer FREE UK delivery on every order.

Estimated delivery time: 7–13 business days.

United States

Standard International Shipping: £6.99

Estimated delivery time: 10–15 business days.

Canada

Standard International Shipping: £6.99

Estimated delivery time: 10–15 business days.

Processing & delivery

Orders are prepared for dispatch before entering the delivery network. The delivery estimates above are the estimated total delivery times shown to customers at checkout.

Delivery estimates are provided in business days and may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, customs processing or unusually busy periods.

International orders

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the recipient.

Incorrect delivery information

Please check your delivery address carefully before placing your order. If you notice an error after ordering, contact us at hello@nouvehome.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for tracking information to update after you receive your dispatch notification.

Missing or delayed orders

If your order has not arrived within the expected delivery window, please contact us at hello@nouvehome.com with your order number and we'll investigate it for you.

Questions

If you have any questions about delivery, contact us at hello@nouvehome.com.